You're currently on:
Customer Service
- Shipping & Delivery
- Shipping Policy is in the works. Check with your TVL Wholesale rep for any current questions.
- Privacy & Security
- Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
Note, the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
- Returns & Replacements
- Every product purchased from TVL Wholesale can be returned within 30 calendar days. The item must be in like new condition with the original packaging. If the packaging is missing or not able to be used there will be a restocking fee of five percent. This will be deducted from the refund. Refunds will be issued via the original method of payment on the order. No shipping charges will be refunded. All items must have an RMA number issued by a TVL Wholesale representative
- Ordering
- TVLWholesale offers multiple methods of placing orders such as online, phone, fax, email, etc. Our system is robust and we can add any method of placing orders you may require. Please contact your TVL Rep if you have any questions.
- Payment, Pricing & Promotions
- Payments are accepted via Credit Cards and PayPal. Net 30 or terms accounts are available These are given on a case by case basis after a number of successful credit card orders with us..
- Viewing Orders
- You may login to your account to view current or previous orders. If you are unable to find the information you require please contact your TVL Wholesale representative.